Are there days when The Lights at Northgate Mall is closed?

We’re closed on Thanksgiving, Christmas Day, and Mondays.

My ticket is from 1pm-2pm. If I’m running late, can I still come?

We can’t guarantee entry outside of your ticket window, so it’s best to enter by the half hour mark to fully enjoy!

Do you accept refunds?

Unfortunately, no.

How long does it take to walk through all of your rooms?

Your ticket window is for up to one hour. We expect most people to stay for about 30-45 minutes. 

Are there bathrooms on site?

The mall bathrooms are located just around the corner (to the left when leaving The Lights at Northgate Mall) near the entrance. Very close!

Where do I park?

There is lots of parking all around the mall AND it is FREE!

How much are tickets?

Tickets are $10-25 per person depending on when you buy. Please see our ticketing page to purchase. See you there!

 

Do children need a ticket?

Yes. Children between 12 months and 16 years old qualify for the Kids ticket. Babies under 12 months are free.

Are there any discounted tickets?

Yes, if you buy before Nov 1, tickets are $10 for kids and $20 for adults. After Nov 1, if you buy in advance tickets are $12 and $22. If you buy at the door, tickets are $15 and $25.

Do you accept cash?

No, all tickets must be purchased through eventbrite.

Is photography allowed?

Photography is allowed and encouraged! And PLEASE post your photos and videos on Facebook and Instagram. Follow us @thelightsatnorthgate and use the hashtag #TheLightsAtNorthgateMall. We love to share you’re The Lights experience!

Are dogs allowed?

Only service animals are allowed.

Is food/drink allowed?

Let’s keep The Lights clean for everyone to enjoy! We prefer you not bring any food or drink into the display but encourage you to enjoy it before or after at one of the nearby restaurants.

Am I allowed to touch the lights?

In the kid zone, you’re allowed to dance on the LED dance floor and draw with the neon chalk! You’re also allowed to sit on certain props throughout the display for photos, etc. We just ask that you do not move anything – no pedaling the bikes, no pulling on the light strands, etc.

How sustainable is The Lights?

Very! We use only LED lights.

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